Ohio Gaming Slot Machine Customer Feedback

Received the Coral Reef slot machine purchased from you the other day. Just had to write you and let you know how pleased I am with it. When I asked you to suggest some slot machines with a nudge option you came up with several good choices. One of your recommendations was the Coral Reef. This is a great machine. The graphics are great and not only do the bars nudge up or down but the wild symbol and the spin till you win symbol also make this a great slot to play. As you know this is the third machine that I have purchased from you, and each and every one has been in pristine condition.

Unfortunately I don't have a large game room in my home so the first machine I got from you was put in my den (which is only about 10 x 12 feet) along with my desk, storage cabinet, pinball machine and small couch. To fit in the second machine I had to move the couch out. Fitting in this third machine was a little more difficult as I had to totally rearrange every thing in the room to get it to fit. But is was worth it as all three machines look great lined up along one wall. What is also great is that each machine does something different so it's fun playing each of them. The “Triple Double Diamond” has 2x's and 3x's symbols which are not only wild but can increase your win up to 9x's. The “Haywire Deluxe” not only has a nudge option but also can Haywire and repay a winning combination several times. The “Coral Reef” not only has an up and down nudge feature but also a wild symbol and a spin till you win symbol which guarantees a winning combination. I have attached a photo showing all three machines that you can put in your new section (game rooms & wins) of your web site if you wish.

To anyone who is reading this, you are on the best web site there is for slot machines. I have been on many other web sites for purchasing slot machines and none of them come close to showing the amount of slot machines with photo's that Ohio Gaming has. Also Ohio Gaming gives you a full description of the slots and how they work and an up front price unlike some other sites. But more importantly Ken is there for you long after the sale has been made. The customer service at Ohio Gaming is second to none. I have been dealing with Ken for over a year now and have never been disappointed with his service. To anyone contemplating about buying a slot machine be careful you don't purchase one from a company that gives empty promises just to make a sale.

Talked to Ken last week about my IGT slot, which I purchased from another company, having problems. He helped me trouble shoot it over the phone and shipped the proper repair parts the next day. I was up and running in two days. Great service, Thanks.

I visited all of the slot machine stores in the Dayton area this past week and then purchased my Triple Diamond progressive slot machine from Ohio Gaming. Ken has superior customer service. He was very patient and answered all my of questions. I was able to watch Greg and Chris take the machine from their warehouse, tear it down, clean it up and put it back together. I was really surprised at the details they go through to "shop out" the machines.

After getting my machine home, it took about an hour to haul it inside, place it my game room and start playing. My wife and I played it for about 4 hours last night. Today we had family over and I had so many compliments about our new slot machine I know you will be getting some visits from them. Thanks for making us so very happy with our newest addition to our game room.

Just had to send to a quick note of thanks for your help with my older IGT Stepper model. I have searched the Internet with little or no help most of the time with a coin in optics problem with my slot machine for about a month. I have even traveled to one of your competitors in the Dallas, Texas area which boast of having 150 employees, with part in hand, no luck in solving my problem. Ken took time to listen to my problem on the Thanksgiving holiday weekend, solving it in minutes. The part arrived as promised. The solution was still not clear so I called and spoke to Larry, who also understood the solution and helped me fix a problem that has kept my slot machine down for the last month. Now it works like new again. When I buy my next slot machine Ohio Gaming will be my only stop to get the best machine, at the right price, with great technical support. You Rock! Thanks.

I would like to say, Ken has a great attitude when it comes to customer service. My story. I’ve been trying to make a special and personal game as a gift for over a year now only to be told it can’t be done or we don’t do that. After a year plus of collecting glass and other parts where ever I could find them, I came across Ohio Gaming. I emailed asking for some parts and I actually got a person to call me!!! I told Ken what exactly I was trying to do and not only did he have what I needed he had great advice and ideas, needles to say I was so excited to finally put this machine together I couldn’t stop talking.

I can’t thank Ken enough for what he has done. He may not know it but he in his own way has made another persons day and brought joy to another person by giving his expertise in putting this machine together. For those who are looking to buy a machine this is the place. Those who are looking for that special theme in a slot machine STOP LOOKING you found it. The prices are more than fair and when it comes to special themes "they're priceless" for everything else use MasterCard. Thanks again for all your help.

Just wanted to thank you for your support. I bought my 9 Line Triple Diamond Slot Machine from you nearly a year ago and you still treat me like it was purchased yesterday. The few problems I have encountered you immediately gave me assistance to include shipping needed parts and spending time on the phone talking me through it. With Customer Service like this I would think your business will continue to grow. More than buying the machine the service after is what's so important and you are very Customer Service Oriented. I would not hesitate to purchase again from you and certainly would recommend you!!

Feel free to use this in your testimonials if you wish. Most people only take the time to complain and I just wanted to express how happy I've been with my machine and your service which is #1.

Ken, Received the Haywire Deluxe machine I ordered from you a few days ago and just had to write to tell you how pleased I am with it. As you know from our telephone conversations, I ordered a Triple Double Diamond machine from you almost a year ago. Even though it does not get the play it did when it was in the casino, it still gets plenty of use between myself, my wife and all our relatives. It has worked perfectly this past year without any problems what so ever. For the past several months my wife has been bugging me for her own machine since she has had so much fun with our first machine. So I ordered the Haywire Deluxe, which I have wanted for a long time. I thought the first machine I ordered from you was in excellent condition, but the Haywire Deluxe surpasses even that. The cabinet color is virtually an exact match to our first machine and they look great next to each other.

There were a few minor glitch's with the machine which I spoke to you about and I was expecting a little difficulty in getting them resolved. However you volunteered to send me out all the items I had concerns about the next business day and stated that I should just send you back the components I switch out. Your concerns about your customer's satisfaction goes above and beyond the normal customer service of other companies.

I must comment on your packaging of the machines you ship out. On the first machine I ordered from you I was amazed at the amount of packing material you used. Yards of bubble wrap and packing tape to secure all components of the machine and bags and bags of Styrofoam peanuts. The only problem I had was cleaning off the residue of the tape from the cabinet. Your new procedure of using shrink wrap and bubble wrap to protect all the components is great. There is absolutely no residue on the cabinet which meant I could just unpack the machine, put it on the stand and begin using it without having to clean it.

If anyone reading this is thinking about buying a machine from another company due to the fact it is a few dollars cheaper you will regret it. The quality of the machines from Ohio Gaming is second to none and the customer service from Ken is beyond belief. His knowledge of the products he sells and his diagnostic skills of any problems you may encounter are fantastic. Ken will stay on the phone with you as long as it takes to explain the machines he has in stock for you to order or to help you diagnose any problem you may have with your machine. Even if you are just thinking about getting a machine Ken will stay on the phone with you as long as you want to explain all your options. Thanks for the great machine.

Ken, I wanted to thank you for your professional and courteous service before, during, and after the purchase of our slot machines. It is rare to find someone so dedicated to keeping his customers happy. You continue to take the time to answer my questions and your follow-up sets a very high bar for customer satisfaction. I cannot imagine why anyone considering the purchase of a slot machine or game kit would consider purchasing from anyone other than Ohio Gaming.

We continue to enjoy our two slot machines and, with your help, I’ve managed to install the game kit that arrived last week. The machines worked perfectly the moment they were plugged in. (And, unlike most toys, no assembly was required. ت)

Ken, We bought 3 machines: a Munsters, a Triple Cat, and a Double Diamond Deluxe, all quarter machines, from you last April. We have been very pleased with the machines and with your assistance when we needed it. We wanted to let everyone know what a good place Ohio Gaming is to buy slot machines from! We are now looking to buy another machine and we wouldn't consider going any where else. You have good prices, great machines, and excellent customer service. Thank you so much for all the fun we have had with our machines!

I want to thank Ken from Ohio Gaming for his recent help on the phone and his extensive expertise on how to make these machines work and do what I wanted it to do. When I bought some parts and had some issues with installation and adjustments, he was there with support and patience. It is rare that customer service is considered to be most important with vendors. Ken takes customer service to a new level of satisfaction. Thank you Ken!

Ken, I just wanted to write and thank you for how you helped us this past Saturday. After what you had been through earlier during the weekend the fact that you, and your friend was willing to come to Columbus to make another delivery was quite generous on your part. I am sure Regina will enjoy her new machine and I definitely appreciate the help you provided with my machine. You pointed out things to me, about that machine that I had no idea about. It was a very informative session. Obviously, your business card has replaced the card you saw in this machine from the person that I purchased it from originally. Any future machine purchases I make will be directed to your business plus I am very connected to a number of people throughout Ohio with my consulting practice and they will hear about your business and the type of person you are. We have already given your card to some people that expressed interest in acquiring a machine. We recommended they come to see you not just because you had many machines to choose from but, because you could really help them understand the machine and tailor the machine for their purposes.

Thanks so much for your assistance in fixing our slot machine. We've tried for nearly three years to find someone to fix it. You're the greatest!

I want to thank you for sending that shelf wheel out so quick. I must say, your really know your job very well. Being able to pin point my problem over the phone, I was impress. It works like a charm! Thank You!!!

Yes, I didn't buy my machine from you, but I won't make that mistake again!! I built a game room off my house, and thought a slot machine would be a nice touch, wife loves it! I may be in the market for a poker machine as soon as the build is done, so keep me in mind.

Ken, I wanted to say it was a pleasure doing business with you! Thanks for spending time with me on the phone, e-mailing me and helping me find and purchase a great machine. I don't think I would have bought a machine over the internet but after coming to your location and meeting you I would not hesitate to make another purchase over the net with you. It was ironic after finding you on the Web that I was coming to your area on business. Thanks for being very flexible and meeting with me the couple of days and times that were best for me. I enjoyed making the purchase in that you were not pushy at all and took the time to explain everything about the way the machine worked! When I got home I plugged in the machine and started playing! I'm very happy with the 9 Line-Triple Diamond Round Top Machine and would recommend you to my friends. It is a great addition to my game room that will soon be finished!! Thanks.

Ken, just a short note to let you know I received the Triple Double Diamond slot machine I ordered from you the other day (in fact it arrived ahead of the scheduled delivery date). I must admit I had several reservations about buying a slot machine over the Internet, even with the photo's you e-mailed me. However the machine is in even better condition than you described. It was also great that all I had to do was plug it in and everything worked perfectly. Your advice on which machine to purchase was invaluable. After receiving the machine and playing it, I like it better than the machine I originally wanted. I will definitely recommend you and your company without reservation to anyone wanting a quality slot machine.

Anyone who is even thinking of purchasing a slot machine has to make Ken their choice. I can guarantee you the machine is going to need repair or service at some time and there is no better person to help you out and fix the problem. Where, in this day and age, can you find an honest knowledgeable person who probably knows your slot machine better than the people who made it. And is extremely helpful and patient when he trying to help you. Thanks for everything Ken

Ken, I just wanted to take the time to say how much I appreciate your help with setting up my Black Cherry slot machine. For anyone interested in buying an authentic slot machine, Ken is the one to buy from. I had several questions for Ken prior to purchasing the slot machine and he answered all my questions via email and over the phone in a timely fashion. The machine is in excellent condition and looks brand new. I called Ken the day after my slot machine arrived because I ran across a minor problem. When Ken answered the phone he told me he would call me right back so that I wouldn’t have to pay for the long distance phone call. The problem was solved quickly. Ken even took extra time to explain how to take out the dollar bill machine and the CPU board. Ken definitely has the knowledge and friendly customer service needed to run a successful business. The slot machine arrived 2 days earlier than expected and it was packed incredibly well. It took me nearly 1 hour to unpack it and clean up all the popcorn Styrofoam. I knew after I read all the testimonials on Ohio Gaming’s website that I was going to receive superior customer service and tech support. Ken, if you want to include me in you testimonials, feel free to do so. Thanks again for everything.

January 4, 2006

Ken, I wanted to take time out my day to sincerely "Thank You" for the knowledge and time you gave me the day before Christmas. You should post this on your site to let prospective buyers/customers know the risks you take in buying a machine from a weekend dealer as I did. You answered your phone and let me explain that I did not know you and that I had purchased a slot machine from a dealer in Phoenix. It worked for an hour then broke, the day before I was to give it to my mother as a Christmas gift. The gentleman that I purchased it from was out of town and told me to give it to my mother broken and he would fix it after he got back into town....great. That's were I got onto the internet and found you. You explained you were out to dinner with your family but would call me back. To my surprise you did call me back and spent over an hour diagnosing the problem through listening to the machine over the phone, it was truly amazing. Long story short was you not only walked me through fixing the machine but also programming it for home use as the guy I bought from did not! My mom loved the slot machine and it works great!! Thank You so much for your help. To take time with a total stranger and not want any money for your help shows what a good person you truly are. Have a great year and I will send anybody I know who is looking your way.

Ken, I just wanted to tell you again how much everyone loved the slot machine! It was in perfect shape when we got it! I also wanted to thank you for taking the time out of Christmas morning to help us get the bill collector un-jammed. Everyone from the kids to Great-Grandma has enjoyed the slot machine this holiday, and I know the fun will continue for a LONG time!

If you ever need a reference for a potential customer, do not hesitate to send them to me.

I'd been wanting a real slot machine for the longest time, but never thought that wish could come true. But then I discovered Ohio Gaming and Ken.

After finally figuring out a place where I could put a machine in my cluttered apartment, I started hunting down my favorite one--the one I always look for whenever I go into a casino. Ohio Gaming was the only site that had it, and I was thrilled to see that it was at a price I could afford. Filled with happiness, I decided to order it immediately.

To make a long story short, I was able to get my coveted slot machine and picked it up last night. After getting it home and unpacking it, my friends and I were faced with a dilemma--how to get that heavy machine up onto its stand. I decided to call Ken to see if he could help us. Well, not only did he guide us in that first task, but he stayed on the phone with us until the machine was up and running. He didn't care that it was almost midnight!

Today, I had a few questions to ask Ken, so I sent him an email. Less than five minutes after I hit "send", my phone rang. It was Ken! He had some time, so he decided to call and answer my questions personally rather than in writing! By the time we hung up, all my fears and concerns had been put to rest. Incredible!

Since my first contact with Ken, we have exchanged several emails and phone calls. No matter what the issue was, Ken answered promptly and kept every promise he made. (In fact, he won't even let me call him! When I do, he tells me to hang up and calls me back so that I don't incur long-distance phone charges!)

In the many years that I've been a consumer, I have encountered only a few companies that have stood out as head and shoulders above the crowd. But now that I've been introduced to Ohio Gaming and Ken, I have to say that Ken stands taller than all the rest!

Whether it's a service question (because you changed something you should not have) or a new game kit, you cannot ask for better service.

We asked for a new game kit and Ken found and shipped it within a week. We have two slant tops and one upright, all purchased from Ohio Gaming. All three are working like new. Playing our machines is like unwinding in our favorite casino after a long day at work.

Ken is always willing to go the extra mile for his customers. If only everyone you did business with was this efficient, life would be easier. We highly recommend doing business with Ohio Gaming and we have every intention of continuing our business relationship with Ken.

What incredible service! We can't thank you enough for the exceptional service you provided. When I sent you an email at 5:34pm I never expected a response the same day. The assistance you provided me with resetting our slot machine after a large payout then adjusting the sound and other features was beyond our expectations. Thank you so much, my wife's birthday was a huge success as a result of your assistance.

Ken, thank you very much for delivering and setting up my slot machine. It is beautiful! My family was in from out of town last week and every night we stayed up until the wee hours of the night playing.

Our Triple Diamond slot machine is operating the same as the day we brought it home just over a year ago without any problems, not even a light bulb has burned out. We have since seen other slot machines for sale in the Dayton area and we couldn't have gotten a better deal. Thanks a million.

I bought a Triple Cherry conversion kit from you and you gave me the best service anyone could ask for. Not only did you go step by step for helping me install the kit you went the extra mile. You do great business and help out your customers to the fullest extent. Not only did I meet someone to buy slot parts and kits from but I also found a friend. Thanks for all that you do and keep up the great work.

We wanted to drop you a note. Our Double American Beauty slot machine has been lots of fun. When our kids and grandchildren visit, they will spend hours playing. It was well worth every penny to see the smiles, laughs and excitement that it brings to all of our family. We also like that it is our most entertaining piggy bank.

Here's what some of our customers are saying about Ohio Gaming ...