Ohio Gaming Slot Machine Customer Feedback

Ken, I wanted to let you know that we did receive our Triple Double Diamond and stand last week. It was packed very well and made it through shipping without a scratch - I was very impressed with R&L, by the way. Because it was so cold the day it was delivered, we had to wait several hours for the machine to come up to room temperature. After following the instructions, we were up and running no time. The machine is in great shape and just as promised. The stand is very well made and looks great. Once again thank you for your quick responses and delivering such a nice machine.

Just want you to know how much we are enjoying our Cleopatra slot machine. We could not be happier with the machine and the customer service from you and your company. You answered all our questions. We enjoy this slot so much and we will get another one. There is no question that we will buy it from you!!

Ken - please feel free to use this on your web page if you would like. We really couldn't be happier. Just need to decide what to order next!!

Ken, The second machine arrived Wednesday. I am impressed with the time it takes ordering from you. Three days later we're set up playing on our new game. No problems with either machine except we didn't let it warm up long enough again (Marsha's fault). It was colder this time so we should of let it warm up longer. The problems this caused us was a motor, gear and whatever noise. These all went away by morning (it was cold!!). I am happy with the upgrade audio card. Thank you for your advice on keeping that upgrade and also for yours and your family's work and service. Will be calling you for our future needs and wants.

Ken, Wanted to let you know the machine arrived yesterday, two days early. I followed your setup sheet, everything worked fine. But I kept getting door open error. I was ready to call but tried messing with the door one more time not really changing anything and the error went away. Maybe we didn’t let it get to room temp. (my wife's fault). I might want a better payout chip let me know about that. I've been looking for a slot machine for a month or longer and spending a lot of time reading everything I could on every site that offered slots for sale, once I got my choices narrowed down to three sites . I then started emails and phone calls to ask as many questions I could think of that would help me make a good choice to buy from. Your site already had most of the answers to my simple questions. After talking with you on the phone I felt the comfort level I was looking for to make a deal. Thank for your time, service and a perfect machine. Good job! Marsha has been on this thing everyday since it arrived. Marsha is now asking me when we can get our next machine.

Thanks to Ken!! He sold me a battery for my main board on my IGT D.D.D. It fixed it right up. He was also right about the light ballast… the light is working again! Nice work!! If I need any more parts, I’ll be back!! Thanks!

Dear Ken: You and your company are the epitome of customer service. Your politeness and willingness to answer my inquiries last summer about a conversion kit led to my contacting you about the five line machine I purchased in December. Not only did you search out and find exactly what I wanted but also you spent the time to refurbish it and get it to me by Christmas. I am extremely pleased with the final product and applaud the great packaging, quick shipment, and easy to understand set up instructions. Please feel free to use this message as a testimonial for you and your great company. I would recommend Ohio Gaming to any purchasers without any reservations as they would be 100% satisfied.

I was worried about purchasing a slot machine over the internet since I live so far away. First of all I spoke with Ken several times on the phone and he went into detail of how the machine worked. After a couple of weeks I placed my order and my Triple Double Lucky Sevens arrived four days later. I inspected the machine for damage as instructed. It was packed very well and I think the only way it would have been damaged if it had been dropped off the back of the truck. My husband and I followed the set up instructions and my slot machine was up and running about an hour later. For being a refurbished slot machine I am very happy with the condition. My machine looks better than the slot machines I play in our local casino over in Connecticut.

Ken, thank you very much for making my dream come true. I hope to spend less time in the casino and more time at home with my slot machine and family.

Hi Ken, Got the machines today and got them set up. They are beautiful! Look great. Very clean. All is good but I know on one machine there is a spelling error on the ticket that comes out. I will talk to you about that later when I order a few more. I will contact you for a Texas Tea and Cleopatra that are flat tops next.... LMK what kind of price for 2 nice ones shipped. Thanks again! Talk soon

Hi Ken, just wanted to let you know the machine arrived today. The machine is working PERFECT. I will tell all my friends, family and neighbors the place to buy a slot machine is Ohio Gaming. We are very happy with our slot machine and thanks again for a great product and great service.

Just got back from the long drive home with my new machine that I picked up from you today. It was worth every hour of drive time that is for sure. I wanted to take a moment to express my sincere thanks again Ken. The fact that you would remember a particular rare machine and game type that I requested from almost two years ago, by luck finally find it, and remember my request from that long ago is amazing to me. It was especially nice to meet you...it is always nice to put a face to a voice after the past couple of years. I also wanted you to know how impressed I was with your shop. I have been to many retailers shops over the years and without a doubt yours was one of the cleanest and well organized...you have a lot to be proud about there. I will definitely be in contact for future machines as I fill my game room.

Ken, I got the chips and everything went perfect and now the machine works perfect. I can't believe the run around I have gotten on this from several sources and not to mention the money I have spent on everything from game chips to motherboards to mpu. Put my old stuff in and in 15 minutes I was up and running. Thanks for the service and a super web site.

Our neighbors purchased a slot machine and my husband mentioned several times how nice it would be to have our own. I called the company that our neighbors purchased their machine from. They answered most of my questions and did not offer any more information than I asked about. So I decided to search the internet to find out if there were other slot machine companies. I searched for a couple of months before I decided to purchase our machine from Ohio Gaming. I called a few times, they answered all of my questions and there was no hesitation before answering. They also explained how they set up the machine for playing at home. The machine I purchased was about $100 more than our neighbors paid for theirs. Was it worth the extra money? Yes it was, and now our neighbor wished they has also purchased their machine from Ohio Gaming. Our neighbor says our slot machine looks a lot cleaner and newer. We want to say thank you to Ken at Ohio Gaming for such great service.

I recently purchased a slot machine from Ohio Gaming. The Quality of the Machine far exceeded my expectations. The machine arrived just as Ken said it would. Completely protected and in perfect shape. Being in Maine I was a little leary at first about buying something " Sight Unseen" from so far away but after speaking with Ken I felt a very good comfort level as to what I would receive. As with any used machine there are bound to be a few glitches and I had a few. Ken was just a phone call away to help me thru each one. I was very surprised when I called on NEW YEARS DAY and Ken answered the phone to help me with an issue I was having. Now that's customer service!!!!

My wife now wants one of her own machines so who do you think we will be purchasing it from ? That's right ...Ohio Gaming...Ken, Thank You very much for everything you have done for us. It will not go unnoticed and we will recommend you to all of our friends.

I placed the order on Sunday and Got the ‘My Rich Uncle’ Machine this afternoon (Friday). That’s what I call Fast Service. All arrived in excellent condition with no visible evidence of rough handling. Boy that Stand is really SOLID. Built like a Tank! The RL Truck Driver was very courteous and helpful in getting the Machine Unloaded and into my Garage where my setup crew was waiting..

After the initial phone call to You about the funny looking stuff on the initial boot up screen, the machine booted right up after pulling and re-inserting the Big Board and is working perfectly. Needless to say, the Wife Loves It. She says it pays much better than the Same Machines at Tunica, Ms. We are both very pleased with the Condition. It Looks, Plays and Sounds just like a Brand New Machine.

I’ve been into Computers for the past 40 years, so I know this type of Machine is a pretty delicate computer. It will be continuously plugged into a heavy duty line tamer to prevent any possible electrical surges.

I’m proud of myself because I purchased from The Right People and The Right Place… Ohio Gaming has to be the Best when it comes to providing a Quality Machine and Superior Service. Please feel free to use my feed back in any way you see fit. Thanks Again for being so nice…

Just wanted to say thank you for your help. It is great to work with a business that responds so quickly. The slot machine is back up and running. I figured it would be really hard to "troubleshoot" over the phone, you walked me through it. Thank you again.

After many days of searching the web for a slot machine for my home, I found Ohio Gaming. Their site is by far the best with the biggest variety and styles of slots. The site includes a breakdown of many categories that pertain to any possible question you have. Shipping, legal information and price were my biggest concerns and all those were answered on the site. The size and name of each slot machine is listed with a nice large clear picture of every machine including pricing and a description of what the machine does. Most sites don't include pricing, it will say call and only has a phone number. After choosing the slot I wanted, I called Ohio Gaming. When I called, Ken answered the phone. He answered all of my questions and concerns and at that time I knew that I wanted to purchase my slot machine from them. I bought a 5 Times Pay, Parrot Head Slot Machine. Ken was very professional with my transaction and everything went just like he told me. Ken explained their shipping procedure and my delivery came on the day he said it should. My machine was packaged very well and came in excellent condition. I am very happy with my choice. My friends and family have had lots of fun with it, I highly recommend Ohio Gaming. Oh, and ask for Ken!

Ken, Its is here and in the house. I am giving it time to get used to the temp and all as per your directions. I would like to say, and you may publish this, that it has been a pleasure doing business with you and yours. When you say customer service is your priority, you aren't kidding in the least bit. The machine is beautiful and looks pretty much brand new. I am so pleased that I am hard pressed to put it into words. No one, and I repeat, no one looking for a machine should look any further that Ohio Gaming for their needs. Folks, you just cannot go wrong making your purchase here. The price definitely right; you actually get more for your money than expected. I am a very fussy consumer to the point of being manic about it and I could not be any happier with my purchase. I look forward to many years of doing business with you. I plan on another purchase in the future so that the wife will have her own machine. I can do this without any hesitation because I know beyond a shadow of a doubt, that you will always be there for me when and if I have any questions or problems (and tech support is free--not even Dell is up to doing that!). One stop shopping for machines, parts and answers! And like the song goes "Nobody does it better!" Thanks again!

I purchased a Double Diamond Deluxe from Ohio Gaming on August 22, 2008 . It was a special order for what I wanted. I received it on September 15, 2008 as promised. WOW ... what a machine, looks like new. I purchased a 10 Times pay slot machine from another company, it didn't even come close in looks to the slot machine from the one I bought from Ohio Gaming. Ken at Ohio gaming IS GREAT. He helped me make my 10 Times Pay into a Ten Times Pay Deluxe and with some additional parts made it look and play Great. Thanks a lot Ken, you have me as a customer for ever . Please post on your testimonials.

I have purchased a few slot machines over the last few years from other companies. I was looking for the Tabasco slot machine and there was only a couple of places on the internet that I could find one. The slot machines that I could find did not take any quarters (which is important to me) but was just a few dollars cheaper. The other company wanted to charge $75 for packing the machine, COD and shipping charges. In the end Ohio Gaming had the best price.

After receiving my Tabasco slot machine, there is no comparison between the machine I bought from Ohio Gaming and my other slots. The machine they sent to me looks a hundred times better. No holes from where the player card is suppose to go, it has a lock on the door and the other hole in the door has a chrome cap in it. The buttons are not yellowed, they look like new white ones should. All around this slot machine looks almost like it just came from IGT itself. Ken, thanks for such a nice slot machine and please add this testimonial to your website.

"After a lot of debating" I decided to go with Ohio Gaming. WOW! Best choice I ever made, beautifully refurbished machine. Excellent communication and customer service. I bought another machine 2 days later on special order. Ken and his staff are true professionals.

Had problems with my Double Diamond IGT the other day kicking up code 12 and the first and only phone call I make is to Ken. Ohio Gaming shipped me the new 3.6 battery and had a short talk about installing it. It arrived two days later and I soldered it in, erased the code and once again Ohio Gaming comes to the rescue. This is a first class outfit. Thanks Ken.

The IGT “Five Times Pay Deluxe” machine, that I ordered for a surprise birthday gift for my wife, arrived in excellent condition. It had to sit in my brother-in-laws garage for 3 weeks before I could move it to our house on her birthday. It set up very easily and quickly with the enclosed instructions and worked exactly as advertised. We also ordered the slot machine stand, tokens and a chair. The chair adds a real nice touch. Thank you for helping me make my wife’s birthday special. The slot machine has brought her a great deal of pleasure and many hours of entertainment.

When I first started researching slot machine vendors, I was originally quite nervous about ordering from a small Ohio company that had only been in business since 2004. Having to prepay because I could not use a credit card (for fear my wife would find out about her “gift”), made the purchase more nerve-racking. After talking to other slot machine vendors, reading as much as I could on the internet, and then talking to Ken a few times, I got a much more “warm and fuzzy” with Ohio Gaming than with anyone else. At this point, I am very pleased with my decision to go with Ohio Gaming. They did not disappoint me.

Thanks you so very much for your assistance in helping me with my VERY PUZZLING problem with my Double Hearts machine. You exactly knew what was wrong with my machine and you assisted me so very well. If somebody knows what's wrong with a slot machine, it's you!!!! I was so amazed on how you coached me step by step through the major problem I had with my machine. It's working at 100% and thanks to you Ken... I will do my business with you with no hesitations and will buy my next slot machines from Ohio Gaming. WOULD RECOMMEND HIGHLY TO ANYBODY WANTING SERVICE OR BUYING SLOTS FROM YOU. Thanks again Ken!!!!

Ken, if you would like to add this to the testimonial page on the website, please do. I have to let everyone know that I was horrified at ordering a slot machine over the internet without first seeing it. I talked to Ken at Ohio Gaming several times and he was very helpful and knowledgeable about slot machines. I purchased the I Dream of Jeannie slot machine and it was delivered two days later. The slot machine looks almost brand new and I love the sounds. If you are looking to purchase a slot machine then you should give Ohio Gaming a call, you will not be disappointed.

Ken, I just wanted to send you a quick note thanking you for fixing my slot machine. My IGT Sizzling Seven works great again! You and Ohio Gaming were very knowledgeable, professional, courteous and timely. I will definitely use you in the future. Thank you very much ..

Received the Coral Reef slot machine purchased from you the other day. Just had to write you and let you know how pleased I am with it. When I asked you to suggest some slot machines with a nudge option you came up with several good choices. One of your recommendations was the Coral Reef. This is a great machine. The graphics are great and not only do the bars nudge up or down but the wild symbol and the spin till you win symbol also make this a great slot to play. As you know this is the third machine that I have purchased from you, and each and every one has been in pristine condition.

Unfortunately I don't have a large game room in my home so the first machine I got from you was put in my den (which is only about 10 x 12 feet) along with my desk, storage cabinet, pinball machine and small couch. To fit in the second machine I had to move the couch out. Fitting in this third machine was a little more difficult as I had to totally rearrange every thing in the room to get it to fit. But is was worth it as all three machines look great lined up along one wall. What is also great is that each machine does something different so it's fun playing each of them. The “Triple Double Diamond” has 2x's and 3x's symbols which are not only wild but can increase your win up to 9x's. The “Haywire Deluxe” not only has a nudge option but also can Haywire and repay a winning combination several times. The “Coral Reef” not only has an up and down nudge feature but also a wild symbol and a spin till you win symbol which guarantees a winning combination. I have attached a photo showing all three machines that you can put in your new section (game rooms & wins) of your web site if you wish.

To anyone who is reading this, you are on the best web site there is for slot machines. I have been on many other web sites for purchasing slot machines and none of them come close to showing the amount of slot machines with photo's that Ohio Gaming has. Also Ohio Gaming gives you a full description of the slots and how they work and an up front price unlike some other sites. But more importantly Ken is there for you long after the sale has been made. The customer service at Ohio Gaming is second to none. I have been dealing with Ken for over a year now and have never been disappointed with his service. To anyone contemplating about buying a slot machine be careful you don't purchase one from a company that gives empty promises just to make a sale.

Talked to Ken last week about my IGT slot, which I purchased from another company, having problems. He helped me trouble shoot it over the phone and shipped the proper repair parts the next day. I was up and running in two days. Great service, Thanks.

I visited all of the slot machine stores in the Dayton area this past week and then purchased my Triple Diamond progressive slot machine from Ohio Gaming. Ken has superior customer service. He was very patient and answered all my of questions. I was able to watch Greg and Chris take the machine from their warehouse, tear it down, clean it up and put it back together. I was really surprised at the details they go through to "shop out" the machines.

After getting my machine home, it took about an hour to haul it inside, place it my game room and start playing. My wife and I played it for about 4 hours last night. Today we had family over and I had so many compliments about our new slot machine I know you will be getting some visits from them. Thanks for making us so very happy with our newest addition to our game room.

Just had to send to a quick note of thanks for your help with my older IGT Stepper model. I have searched the Internet with little or no help most of the time with a coin in optics problem with my slot machine for about a month. I have even traveled to one of your competitors in the Dallas, Texas area which boast of having 150 employees, with part in hand, no luck in solving my problem. Ken took time to listen to my problem on the Thanksgiving holiday weekend, solving it in minutes. The part arrived as promised. The solution was still not clear so I called and spoke to Larry, who also understood the solution and helped me fix a problem that has kept my slot machine down for the last month. Now it works like new again. When I buy my next slot machine Ohio Gaming will be my only stop to get the best machine, at the right price, with great technical support. You Rock! Thanks.

I would like to say, Ken has a great attitude when it comes to customer service. My story. I’ve been trying to make a special and personal game as a gift for over a year now only to be told it can’t be done or we don’t do that. After a year plus of collecting glass and other parts where ever I could find them, I came across Ohio Gaming. I emailed asking for some parts and I actually got a person to call me!!! I told Ken exactly what I was trying to do and not only did he have what I needed he had great advice and ideas, needles to say I was so excited to finally put this machine together I couldn’t stop talking.

I can’t thank Ken enough for what he has done. He may not know it but he in his own way has made another persons day and brought joy to another person by giving his expertise in putting this machine together. For those who are looking to buy a machine this is the place. Those who are looking for that special theme in a slot machine STOP LOOKING you found it. The prices are more than fair and when it comes to special themes "they're priceless" for everything else use MasterCard. Thanks again for all your help.

Just wanted to thank you for your support. I bought my 9 Line Triple Diamond Slot Machine from you nearly a year ago and you still treat me like it was purchased yesterday. The few problems I have encountered you immediately gave me assistance to include shipping needed parts and spending time on the phone talking me through it. With Customer Service like this I would think your business will continue to grow. More than buying the machine the service after is what's so important and you are very Customer Service Oriented. I would not hesitate to purchase again from you and certainly would recommend you!!

Feel free to use this in your testimonials if you wish. Most people only take the time to complain and I just wanted to express how happy I've been with my machine and your service which is #1.

Ken, Received the Haywire Deluxe machine I ordered from you a few days ago and just had to write to tell you how pleased I am with it. As you know from our telephone conversations, I ordered a Triple Double Diamond machine from you almost a year ago. Even though it does not get the play it did when it was in the casino, it still gets plenty of use between myself, my wife and all our relatives. It has worked perfectly this past year without any problems what so ever. For the past several months my wife has been bugging me for her own machine since she has had so much fun with our first machine. So I ordered the Haywire Deluxe, which I have wanted for a long time. I thought the first machine I ordered from you was in excellent condition, but the Haywire Deluxe surpasses even that. The cabinet color is virtually an exact match to our first machine and they look great next to each other.

There were a few minor glitch's with the machine which I spoke to you about and I was expecting a little difficulty in getting them resolved. However you volunteered to send me out all the items I had concerns about the next business day and stated that I should just send you back the components I switch out. Your concerns about your customer's satisfaction goes above and beyond the normal customer service of other companies.

I must comment on your packaging of the machines you ship out. On the first machine I ordered from you I was amazed at the amount of packing material you used. Yards of bubble wrap and packing tape to secure all components of the machine and bags and bags of Styrofoam peanuts. The only problem I had was cleaning off the residue of the tape from the cabinet. Your new procedure of using shrink wrap and bubble wrap to protect all the components is great. There is absolutely no residue on the cabinet which meant I could just unpack the machine, put it on the stand and begin using it without having to clean it.

If anyone reading this is thinking about buying a machine from another company due to the fact it is a few dollars cheaper you will regret it. The quality of the machines from Ohio Gaming is second to none and the customer service from Ken is beyond belief. His knowledge of the products he sells and his diagnostic skills of any problems you may encounter are fantastic. Ken will stay on the phone with you as long as it takes to explain the machines he has in stock for you to order or to help you diagnose any problem you may have with your machine. Even if you are just thinking about getting a machine Ken will stay on the phone with you as long as you want to explain all your options. Thanks for the great machine.

Ken, I wanted to thank you for your professional and courteous service before, during, and after the purchase of our slot machines. It is rare to find someone so dedicated to keeping his customers happy. You continue to take the time to answer my questions and your follow-up sets a very high bar for customer satisfaction. I cannot imagine why anyone considering the purchase of a slot machine or game kit would consider purchasing from anyone other than Ohio Gaming.

We continue to enjoy our two slot machines and, with your help, I’ve managed to install the game kit that arrived last week. The machines worked perfectly the moment they were plugged in. (And, unlike most toys, no assembly was required. ت)

Ken, We bought 3 machines: a Munsters, a Triple Cat, and a Double Diamond Deluxe, all quarter machines, from you last April. We have been very pleased with the machines and with your assistance when we needed it. We wanted to let everyone know what a good place Ohio Gaming is to buy slot machines from! We are now looking to buy another machine and we wouldn't consider going any where else. You have good prices, great machines, and excellent customer service. Thank you so much for all the fun we have had with our machines!

I want to thank Ken from Ohio Gaming for his recent help on the phone and his extensive expertise on how to make these machines work and do what I wanted it to do. When I bought some parts and had some issues with installation and adjustments, he was there with support and patience. It is rare that customer service is considered to be most important with vendors. Ken takes customer service to a new level of satisfaction. Thank you Ken!

Ken, I just wanted to write and thank you for how you helped us this past Saturday. After what you had been through earlier during the weekend the fact that you, and your friend was willing to come to Columbus to make another delivery was quite generous on your part. I am sure Regina will enjoy her new machine and I definitely appreciate the help you provided with my machine. You pointed out things to me, about that machine that I had no idea about. It was a very informative session. Obviously, your business card has replaced the card you saw in this machine from the person that I purchased it from originally. Any future machine purchases I make will be directed to your business plus I am very connected to a number of people throughout Ohio with my consulting practice and they will hear about your business and the type of person you are. We have already given your card to some people that expressed interest in acquiring a machine. We recommended they come to see you not just because you had many machines to choose from but, because you could really help them understand the machine and tailor the machine for their purposes.

Thanks so much for your assistance in fixing our slot machine. We've tried for nearly three years to find someone to fix it. You're the greatest!

I want to thank you for sending that shelf wheel out so quick. I must say, your really know your job very well. Being able to pin point my problem over the phone, I was impress. It works like a charm! Thank You!!!

Yes, I didn't buy my machine from you, but I won't make that mistake again!! I built a game room off my house, and thought a slot machine would be a nice touch, wife loves it! I may be in the market for a poker machine as soon as the build is done, so keep me in mind.

Ken, I wanted to say it was a pleasure doing business with you! Thanks for spending time with me on the phone, e-mailing me and helping me find and purchase a great machine. I don't think I would have bought a machine over the internet but after coming to your location and meeting you I would not hesitate to make another purchase over the net with you. It was ironic after finding you on the Web that I was coming to your area on business. Thanks for being very flexible and meeting with me the couple of days and times that were best for me. I enjoyed making the purchase in that you were not pushy at all and took the time to explain everything about the way the machine worked! When I got home I plugged in the machine and started playing! I'm very happy with the 9 Line-Triple Diamond Round Top Machine and would recommend you to my friends. It is a great addition to my game room that will soon be finished!! Thanks.

Ken, just a short note to let you know I received the Triple Double Diamond slot machine I ordered from you the other day (in fact it arrived ahead of the scheduled delivery date). I must admit I had several reservations about buying a slot machine over the Internet, even with the photo's you e-mailed me. However the machine is in even better condition than you described. It was also great that all I had to do was plug it in and everything worked perfectly. Your advice on which machine to purchase was invaluable. After receiving the machine and playing it, I like it better than the machine I originally wanted. I will definitely recommend you and your company without reservation to anyone wanting a quality slot machine.

Anyone who is even thinking of purchasing a slot machine has to make Ken their choice. I can guarantee you the machine is going to need repair or service at some time and there is no better person to help you out and fix the problem. Where, in this day and age, can you find an honest knowledgeable person who probably knows your slot machine better than the people who made it. And is extremely helpful and patient when he trying to help you. Thanks for everything Ken

Ken, I just wanted to take the time to say how much I appreciate your help with setting up my Black Cherry slot machine. For anyone interested in buying an authentic slot machine, Ken is the one to buy from. I had several questions for Ken prior to purchasing the slot machine and he answered all my questions via email and over the phone in a timely fashion. The machine is in excellent condition and looks brand new. I called Ken the day after my slot machine arrived because I ran across a minor problem. When Ken answered the phone he told me he would call me right back so that I wouldn’t have to pay for the long distance phone call. The problem was solved quickly. Ken even took extra time to explain how to take out the dollar bill machine and the CPU board. Ken definitely has the knowledge and friendly customer service needed to run a successful business. The slot machine arrived 2 days earlier than expected and it was packed incredibly well. It took me nearly 1 hour to unpack it and clean up all the popcorn Styrofoam. I knew after I read all the testimonials on Ohio Gaming’s website that I was going to receive superior customer service and tech support. Ken, if you want to include me in you testimonials, feel free to do so. Thanks again for everything.

January 4, 2006

Ken, I wanted to take time out my day to sincerely "Thank You" for the knowledge and time you gave me the day before Christmas. You should post this on your site to let prospective buyers/customers know the risks you take in buying a machine from a weekend dealer as I did. You answered your phone and let me explain that I did not know you and that I had purchased a slot machine from a dealer in Phoenix. It worked for an hour then broke, the day before I was to give it to my mother as a Christmas gift. The gentleman that I purchased it from was out of town and told me to give it to my mother broken and he would fix it after he got back into town....great. That's were I got onto the internet and found you. You explained you were out to dinner with your family but would call me back. To my surprise you did call me back and spent over an hour diagnosing the problem through listening to the machine over the phone, it was truly amazing. Long story short was you not only walked me through fixing the machine but also programming it for home use as the guy I bought from did not! My mom loved the slot machine and it works great!! Thank You so much for your help. To take time with a total stranger and not want any money for your help shows what a good person you truly are. Have a great year and I will send anybody I know who is looking your way.

Ken, I just wanted to tell you again how much everyone loved the slot machine! It was in perfect shape when we got it! I also wanted to thank you for taking the time out of Christmas morning to help us get the bill collector un-jammed. Everyone from the kids to Great-Grandma has enjoyed the slot machine this holiday, and I know the fun will continue for a LONG time!

If you ever need a reference for a potential customer, do not hesitate to send them to me.

I'd been wanting a real slot machine for the longest time, but never thought that wish could come true. But then I discovered Ohio Gaming and Ken.

After finally figuring out a place where I could put a machine in my cluttered apartment, I started hunting down my favorite one--the one I always look for whenever I go into a casino. Ohio Gaming was the only site that had it, and I was thrilled to see that it was at a price I could afford. Filled with happiness, I decided to order it immediately.

To make a long story short, I was able to get my coveted slot machine and picked it up last night. After getting it home and unpacking it, my friends and I were faced with a dilemma--how to get that heavy machine up onto its stand. I decided to call Ken to see if he could help us. Well, not only did he guide us in that first task, but he stayed on the phone with us until the machine was up and running. He didn't care that it was almost midnight!

Today, I had a few questions to ask Ken, so I sent him an email. Less than five minutes after I hit "send", my phone rang. It was Ken! He had some time, so he decided to call and answer my questions personally rather than in writing! By the time we hung up, all my fears and concerns had been put to rest. Incredible!

Since my first contact with Ken, we have exchanged several emails and phone calls. No matter what the issue was, Ken answered promptly and kept every promise he made. (In fact, he won't even let me call him! When I do, he tells me to hang up and calls me back so that I don't incur long-distance phone charges!)

In the many years that I've been a consumer, I have encountered only a few companies that have stood out as head and shoulders above the crowd. But now that I've been introduced to Ohio Gaming and Ken, I have to say that Ken stands taller than all the rest!

Whether it's a service question (because you changed something you should not have) or a new game kit, you cannot ask for better service.

We asked for a new game kit and Ken found and shipped it within a week. We have two slant tops and one upright, all purchased from Ohio Gaming. All three are working like new. Playing our machines is like unwinding in our favorite casino after a long day at work.

Ken is always willing to go the extra mile for his customers. If only everyone you did business with was this efficient, life would be easier. We highly recommend doing business with Ohio Gaming and we have every intention of continuing our business relationship with Ken.

What incredible service! We can't thank you enough for the exceptional service you provided. When I sent you an email at 5:34pm I never expected a response the same day. The assistance you provided me with resetting our slot machine after a large payout then adjusting the sound and other features was beyond our expectations. Thank you so much, my wife's birthday was a huge success as a result of your assistance.

Ken, thank you very much for delivering and setting up my slot machine. It is beautiful! My family was in from out of town last week and every night we stayed up until the wee hours of the night playing.

Our Triple Diamond slot machine is operating the same as the day we brought it home just over a year ago without any problems, not even a light bulb has burned out. We have since seen other slot machines for sale in the Dayton area and we couldn't have gotten a better deal. Thanks a million.

I bought a Triple Cherry conversion kit from you and you gave me the best service anyone could ask for. Not only did you go step by step for helping me install the kit you went the extra mile. You do great business and help out your customers to the fullest extent. Not only did I meet someone to buy slot parts and kits from but I also found a friend. Thanks for all that you do and keep up the great work.

We wanted to drop you a note. Our Double American Beauty slot machine has been lots of fun. When our kids and grandchildren visit, they will spend hours playing. It was well worth every penny to see the smiles, laughs and excitement that it brings to all of our family. We also like that it is our most entertaining piggy bank.

Here's what some of our customers are saying about Ohio Gaming ...