Here's what some of our customers are saying
about Ohio Gaming ...
May 1, 2008
Received the
Coral Reef slot machine purchased from you the other day. Just had to write you
and let you know how pleased I am with it. When I asked you to suggest some slot
machines with a nudge option you came up with several good choices. One of your
recommendations was the Coral Reef. This is a great machine. The graphics are
great and not only do the bars nudge up or down but the wild symbol and the spin
till you win symbol also make this a great slot to play. As you know this is the
third machine that I have purchased from you, and each and every one has been in
pristine condition.
Unfortunately I
don't have a large game room in my home so the first machine I got from you was
put in my den (which is only about 10 x 12 feet) along with my desk, storage
cabinet, pinball machine and small couch. To fit in the second machine I had to
move the couch out. Fitting in this third machine was a little more difficult as
I had to totally rearrange every thing in the room to get it to fit. But is was
worth it as all three machines look great lined up along one wall. What is also
great is that each machine does something different so it's fun playing each of
them. The “Triple Double Diamond” has 2x's and 3x's symbols which are not only
wild but can increase your win up to 9x's. The “Haywire Deluxe” not only has a
nudge option but also can Haywire and repay a winning combination several times.
The “Coral Reef” not only has an up and down nudge feature but also a wild
symbol and a spin till you win symbol which guarantees a winning combination. I
have attached a photo showing all three machines that you can put in your new
section (game rooms & wins) of your web site if you wish.
To anyone who is
reading this, you are on the best web site there is for slot machines. I have
been on many other web sites for purchasing slot machines and none of them come
close to showing the amount of slot machines with photo's that Ohio Gaming has.
Also Ohio Gaming gives you a full description of the slots and how they work and
an up front price unlike some other sites. But more importantly Ken is there for
you long after the sale has been made. The customer service at Ohio Gaming is
second to none. I have been dealing with Ken for over a year now and have never
been disappointed with his service. To anyone contemplating about buying a slot
machine be careful you don't purchase one from a company that gives empty
promises just to make a sale.
Nick.
Weeki Wachee, FL
April 7, 2008
Talked to Ken last week about my
IGT slot, which I purchased from another company, having problems. He helped me
trouble shoot it over the phone and shipped the proper repair parts the next
day. I was up and running in two days. Great service, Thanks.
John R
Antioch IL
March 1,
2008
I visited
all of the slot machine stores in the Dayton area this past week and then
purchased my Triple Diamond progressive slot machine from Ohio Gaming. Ken has
superior customer service. He was very patient and answered all my of questions.
I was able to watch Greg and Chris take the machine from their warehouse, tear
it down, clean it up and put it back together. I was really surprised at the
details they go through to "shop out" the machines.
After
getting my machine home, it took about an hour to haul it inside, place it my
game room and start playing. My wife and I played it for about 4 hours last
night. Today we had family over and I had so many compliments about our new slot
machine I know you will be getting some visits from them. Thanks for making us
so very happy with our newest addition to our game room.
Jeremy & Lisa
Lima, OH
November 30,
2007
Just had to send to a quick
note of thanks for your help with my older IGT Stepper model. I have searched
the Internet with little or no help most of the time with a coin in optics
problem with my slot machine for about a month. I have even traveled to one of
your competitors in the Dallas, Texas area which boast of having 150 employees,
with part in hand, no luck in solving my problem. Ken took time to listen to my
problem on the Thanksgiving holiday weekend, solving it in minutes. The part
arrived as promised. The solution was still not clear so I called and spoke to
Larry, who also understood the solution and helped me fix a problem that has
kept my slot machine down for the last month. Now it works like new again. When
I buy my next slot machine Ohio Gaming will be my only stop to get the best
machine, at the right price, with great technical support. You Rock! Thanks.
Lee
Dallas, TX
November 21,
2007
I would like to say, Ken has a
great attitude when it comes to customer service. My story. I’ve been trying to
make a special and personal game as a gift for over a year now only to be told
it can’t be done or we don’t do that. After a year plus of collecting glass and
other parts where ever I could find them, I came across Ohio Gaming. I emailed
asking for some parts and I actually got a person to call me!!! I told Ken what
exactly I was trying to do and not only did he have what I needed he had great
advice and ideas, needles to say I was so excited to finally put this machine
together I couldn’t stop talking.
I can’t thank Ken
enough for what he has done. He may not know it but he in his own way has made
another persons day and brought joy to another person by giving his expertise in
putting this machine together. For those who are looking to buy a machine this
is the place. Those who are looking for that special theme in a slot machine
STOP LOOKING you found it. The prices are more than fair and when it comes to
special themes "they're priceless" for everything else use MasterCard. Thanks
again for all your help.
Tim
Prescott, AZ
October 31,
2007
Just
wanted to thank you for your support. I bought my 9
Line Triple Diamond Slot Machine from you nearly a year ago and you still treat
me like it was purchased yesterday. The few problems I have encountered you
immediately gave me assistance to include shipping needed parts and spending
time on the phone talking me through it. With Customer Service like this I would
think your business will continue to grow. More than buying the machine the
service after is what's so important and you are very Customer Service
Oriented. I would not hesitate to purchase again from you and certainly would
recommend you!!
Feel free to use this in your
testimonials if you wish. Most people only take the time to complain and I just
wanted to express how happy I've been with my machine and your service which is
#1.
Jim
Greensburg, PA
October 16,
2007
Ken, Received
the Haywire Deluxe machine I
ordered from you a few days ago and just had to write to tell you how pleased I
am with it. As you know from our telephone conversations, I ordered a Triple
Double Diamond machine from you almost a year ago. Even though it does not get
the play it did when it was in the casino, it still gets plenty of use between
myself, my wife and all our relatives. It has worked perfectly this past year
without any problems what so ever. For the past several months my wife has been
bugging me for her own machine since she has had so much fun with our first
machine. So I ordered the Haywire Deluxe, which I have wanted for a long time. I
thought the first machine I ordered from you was in excellent condition, but the
Haywire Deluxe surpasses even that. The cabinet color is virtually an exact
match to our first machine and they look great next to each other.
There were a few minor glitch's
with the machine which I spoke to you about and I was expecting a little
difficulty in getting them resolved. However you volunteered to send me out all
the items I had concerns about the next business day and stated that I should
just send you back the components I switch out. Your concerns about your
customer's satisfaction goes above and beyond the normal customer service of
other companies.
I must comment on your packaging
of the machines you ship out. On the first machine I ordered from you I was
amazed at the amount of packing material you used. Yards of bubble wrap and
packing tape to secure all components of the machine and bags and bags of
Styrofoam peanuts. The only problem I had was cleaning off the residue of the
tape from the cabinet. Your new procedure of using shrink wrap and bubble wrap
to protect all the components is great. There is absolutely no residue on the
cabinet which meant I could just unpack the machine, put it on the stand and
begin using it without having to clean it.
If anyone reading this is
thinking about buying a machine from another company due to the fact it is a few
dollars cheaper you will regret it. The quality of the machines from Ohio Gaming
is second to none and the customer service from Ken is beyond belief. His
knowledge of the products he sells and his diagnostic skills of any problems you
may encounter are fantastic. Ken will stay on the phone with you as long as it
takes to explain the machines he has in stock for you to order or to help you
diagnose any problem you may have with your machine. Even if you are just
thinking about getting a machine Ken will stay on the phone with you as long as
you want to explain all your options. Thanks for the great machine.
Nick.
Weeki Wachee, FL
May 24,
2007
Ken, I wanted to thank you
for your professional and courteous service before, during, and after the
purchase of our slot machines. It is rare to find someone so dedicated to
keeping his customers happy. You continue to take the time to answer my
questions and your follow-up sets a very high bar for customer satisfaction. I
cannot imagine why anyone considering the purchase of a slot machine or game kit
would consider purchasing from anyone other than Ohio Gaming.
We continue to enjoy our two
slot machines and, with your help, I’ve managed to install the game kit that
arrived last week. The machines worked perfectly the moment they were plugged
in. (And, unlike most toys, no assembly was required. ت)
Michael
Henderson, KY
April 29, 2007
Ken, We bought 3 machines: a
Munsters, a Triple Cat, and a Double Diamond Deluxe, all quarter machines, from
you last April. We have been very pleased with the machines and with your
assistance when we needed it. We wanted to let everyone know what a good place
Ohio Gaming is to buy slot machines from! We are now looking to buy another
machine and we wouldn't consider going any where else. You have good prices,
great machines, and excellent customer service. Thank you so much for all the
fun we have had with our machines!
Leonard & Janice
Louisville, KY
February 12, 2007
I
want to thank Ken from Ohio Gaming for his recent help on the phone and his
extensive expertise on how to make these machines work and do what I wanted it
to do. When I bought some parts and had some issues with installation and
adjustments, he was there with support and patience. It is rare that customer
service is considered to be most important with vendors. Ken takes customer
service to a new level of satisfaction. Thank you Ken!
Frank
Jackson, NJ
February 4, 2007
Ken, I just wanted to write and
thank you for how you helped us this past Saturday. After what you had been
through earlier during the weekend the fact that you, and your friend was
willing to come to Columbus to make another delivery was quite generous on your
part. I am sure Regina will enjoy her new machine and I definitely appreciate
the help you provided with my machine. You pointed out things to me, about that
machine that I had no idea about. It was a very informative session. Obviously,
your business card has replaced the card you saw in this machine from the person
that I purchased it from originally. Any future machine purchases I make will be
directed to your business plus I am very connected to a number of people
throughout Ohio with my consulting practice and they will hear about your
business and the type of person you are. We have already given your card to some
people that expressed interest in acquiring a machine. We recommended they come
to see you not just because you had many machines to choose from but, because
you could really help them understand the machine and tailor the machine for
their purposes.
Tom & Regina
Columbus, OH
January 26, 2007
Thanks so much for your assistance in fixing our
slot machine. We've tried for nearly three years to find someone to fix it.
You're the greatest!
Ron & Donna
Spring, TX
January 6, 2007
I want to thank you for sending that shelf wheel
out so quick. I must say, your really know your job very well. Being able to pin
point my problem over the phone, I was impress. It works like a charm! Thank
You!!!
Yes, I didn't buy my machine from you, but I
won't make that mistake again!! I built a game room off my house, and thought a
slot machine would be a nice touch, wife loves it! I may be in the market for a
poker machine as soon as the build is done, so keep me in mind.
So thanks again!!!!!
Jay
Saint John, IN
December 8, 2006
Ken, I wanted to say it was a
pleasure doing business with you! Thanks for spending time with me on the
phone, e-mailing me and helping me find and purchase a great machine. I don't
think I would have bought a machine over the internet but after coming to your
location and meeting you I would not hesitate to make another purchase over the
net with you. It was ironic after finding you on the Web that I was coming to
your area on business. Thanks for being very flexible and meeting with me the
couple of days and times that were best for me. I enjoyed making the purchase
in that you were not pushy at all and took the time to explain everything about
the way the machine worked! When I got home I plugged in the machine and
started playing! I'm very happy with the 9 Line-Triple Diamond Round Top
Machine and would recommend you to my friends. It is a great addition to my
game room that will soon be finished!! Thanks.
Jim
Pittsburgh, PA
November 22, 2006
Ken, just a
short note to let you know I received the Triple Double Diamond slot machine I
ordered from you the other day (in fact it arrived ahead of the scheduled
delivery date). I must admit I had several reservations about buying a slot
machine over the Internet, even with the photo's you e-mailed me. However the
machine is in even better condition than you described. It was also great that
all I had to do was plug it in and everything worked perfectly. Your advice on
which machine to purchase was invaluable. After receiving the machine and
playing it, I like it better than the machine I originally wanted. I will
definitely recommend you and your company without reservation to anyone wanting
a quality slot machine.
Thanks for a great machine.
Nick
Weeki Wachee, FL
September 26, 2006
Your level of customer service is far greater than I have ever experienced.
With your help and reading the IGT manual on your web- site, I was able to get
my dead IGT S-Plus slot machine running in a matter of minutes. You should put
this letter on your website testimonial page. Anyone needing help with
troubleshooting or parts on your slot machine, Ken and Ohio Gaming is where you
want to be. I cannot begin to tell you how much Ken has helped me. It has been
so fun and informative dealing with Ohio Gaming.
Ken
Houston, TX
July 17, 2006
Anyone who is even thinking of purchasing a slot
machine has to make Ken their choice. I can guarantee you the machine is going
to need repair or service at some time and there is no better person to help you
out and fix the problem. Where, in this day and age, can you find an honest
knowledgeable person who probably knows your slot machine better than the people
who made it. And is extremely helpful and patient when he trying to help you.
Thanks for everything Ken
Don
Fitchburg, WI
March 25, 2006
Ken, I just wanted to take the
time to say how much I appreciate your help with setting up my Black Cherry slot
machine. For anyone interested in buying an authentic slot machine, Ken is the
one to buy from. I had several questions for Ken prior to purchasing the slot
machine and he answered all my questions via email and over the phone in a
timely fashion. The machine is in excellent condition and looks brand new. I
called Ken the day after my slot machine arrived because I ran across a minor
problem. When Ken answered the phone he told me he would call me right back so
that I wouldn’t have to pay for the long distance phone call. The problem was
solved quickly. Ken even took extra time to explain how to take out the dollar
bill machine and the CPU board. Ken definitely has the knowledge and friendly
customer service needed to run a successful business. The slot machine arrived
2 days earlier than expected and it was packed incredibly well. It took me
nearly 1 hour to unpack it and clean up all the popcorn Styrofoam. I knew after
I read all the testimonials on Ohio Gaming’s website that I was going to receive
superior customer service and tech support. Ken, if you want to include me in
you testimonials, feel free to do so. Thanks again for everything.
Wayne
Temecula, CA
January 4, 2006
Ken, I wanted to
take time out my day to sincerely "Thank You" for the knowledge and time you
gave me the day before Christmas. You should post this on your site to let
prospective buyers/customers know the risks you take in buying a machine from
a weekend dealer as I did. You answered your phone and let me explain that I
did not know you and that I had purchased a slot machine from a dealer in
Phoenix. It worked for an hour then broke, the day before I was to give it to
my mother as a Christmas gift. The gentleman that I purchased it from was out
of town and told me to give it to my mother broken and he would fix it after
he got back into town....great. That's were I got onto the internet and found
you. You explained you were out to dinner with your family but would call me
back. To my surprise you did call me back and spent over an hour diagnosing
the problem through listening to the machine over the phone, it was truly
amazing. Long story short was you not only walked me through fixing the
machine but also programming it for home use as the guy I bought from did
not! My mom loved the slot machine and it works great!! Thank You so much for
your help. To take time with a total stranger and not want any money for
your help shows what a good person you truly are. Have a great year and I
will send anybody I know who is looking your way.
December 27, 2005
Ken, I just wanted to tell you
again how much everyone loved the slot machine! It was in perfect shape when we
got it! I also wanted to thank you for taking the time out of Christmas morning
to help us get the bill collector un-jammed. Everyone from the kids to
Great-Grandma has enjoyed the slot machine this holiday, and I know the fun will
continue for a LONG time!
If you ever need a reference
for a potential customer, do not hesitate to send them to me.
Keith and Lynda
Shirley, NY
November 5, 2005
I'd been wanting a
real slot machine for the longest time, but never thought that wish could come
true. But then I discovered Ohio Gaming and Ken.
After finally
figuring out a place where I could put a machine in my cluttered apartment, I
started hunting down my favorite one--the one I always look for whenever I go
into a casino. Ohio Gaming was the only site that had it, and I was thrilled to
see that it was at a price I could afford. Filled with happiness, I decided to
order it immediately.
To make a long
story short, I was able to get my coveted slot machine and picked it up last
night. After getting it home and unpacking it, my friends and I were faced with
a dilemma--how to get that heavy machine up onto its stand. I decided to call
Ken to see if he could help us. Well, not only did he guide us in that first
task, but he stayed on the phone with us until the machine was up and running.
He didn't care that it was almost
midnight!
Today, I had a few
questions to ask Ken, so I sent him an email. Less than five minutes after I
hit "send", my phone rang. It was Ken! He had some time, so he decided to call
and answer my questions personally rather than in writing! By the time we hung
up, all my fears and concerns had been put to rest. Incredible!
Since my first
contact with Ken, we have exchanged several emails and phone calls. No matter
what the issue was, Ken answered promptly and kept every promise he made. (In
fact, he won't even let me call him! When I do, he tells me to hang up and
calls me back so that I don't incur long-distance phone charges!)
In the many years
that I've been a consumer, I have encountered only a few companies that have
stood out as head and shoulders above the crowd. But now that I've been
introduced to Ohio Gaming and Ken, I have to say that Ken stands taller than all
the rest!
Barb S.
Flushing,
NY
September 8, 2005
Whether it's a service question (because you
changed something you should not have) or a new game kit, you cannot ask for
better service.
We asked for a new game kit and Ken found and
shipped it within a week. We have two slant tops and one upright, all purchased
from Ohio Gaming. All three are working like new. Playing our machines is like
unwinding in our favorite casino after a long day at work.
Ken is always willing to go the extra mile for
his customers. If only everyone you did business with was this efficient, life
would be easier. We highly recommend doing business with Ohio Gaming and we have
every intention of continuing our business relationship with Ken.
Mike & Connie
Olmsted Township, Ohio
September 4, 2005
What incredible service! We can't
thank you enough for the exceptional service you provided. When I sent you an
email at 5:34pm I never expected a response the same day. The assistance you
provided me with resetting our slot machine after a large payout then adjusting
the sound and other features was beyond our expectations. Thank you so much, my
wife's birthday was a huge success as a result of your assistance.
Dave
Calgary, Alberta
August 28, 2005
Ken, thank you very much for
delivering and setting up my slot machine. It is beautiful! My family was in
from out of town last week and every night we stayed up until the wee hours of
the night playing.
Rachel
Lexington, KY
May 27, 2005
Our Triple Diamond slot machine is operating the
same as the day we brought it home just over a year ago without any problems,
not even a light bulb has burned out. We have since seen other slot machines for
sale in the Dayton area and we couldn't have gotten a better deal. Thanks a
million.
Mark & Sue
Kettering, OH
March 28, 2005
I bought a Triple Cherry conversion
kit from you and you gave me the best service anyone could ask for. Not only did
you go step by step for helping me install the kit you went the extra mile. You
do great business and help out your customers to the fullest extent. Not only
did I meet someone to buy slot parts and kits from but I also found a friend.
Thanks for all that you do and keep up the great work.
Jake
Vista, CA
February 7, 2005
We wanted to drop you a note. Our
Double American Beauty slot machine has been lots of fun. When our kids and
grandchildren visit, they will spend hours playing. It was well worth every
penny to see the smiles, laughs and excitement that it brings to all of our
family. We also like that it is our most entertaining piggy bank.
Gene & Ann
Marion, OH
We would like to say "Thank
You" to all of our customers.
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